Returns & Refunds Policy

Banff Pride Store

Effective date: January 21, 2026

We want you to love what you ordered. If something isn’t right, we’ll make it right.

1) Return Window

  • Returns are accepted within 30 days of delivery (or pickup date).

  • Items must meet the eligibility requirements below.

2) What Can Be Returned

Eligible items must be:

  • Unused, unworn, unwashed

  • In original condition (and original packaging where applicable)

  • With tags/labels attached (if applicable)

3) What We Can’t Accept (Non-Returnable Items)

For health, hygiene, and practicality, we do not accept returns on:

  • Underwear, swimwear, socks, and intimates

  • Earrings and pierced jewelry

  • Opened beauty/body products

  • Food and beverage items

  • Digital products (downloads, gift cards, tickets, or digital content)

  • Final sale / clearance items

  • Custom or made-to-order products

If an item arrives damaged or incorrect, these exclusions don’t apply, see Section 6.

4) Exchanges

We don’t offer direct exchanges through the website at this time. The fastest option is to return your item (if eligible) and place a new order.

If you’re unsure about sizing or product details before ordering, contact us, we’ll help you pick the right fit the first time.

5) Refunds

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method

  • Processing typically takes 5-10 business days (depending on your bank/payment provider)

Original shipping fees are non-refundable, except when the return is due to our error (wrong item sent, damaged item, etc.).

6) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging (if damaged)

We’ll arrange a replacement, store credit, or refund and we’ll cover shipping in these cases.

7) Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping method, as we can’t guarantee receipt without tracking.

8) How to Start a Return

Email us at info@banffpride.ca with:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return (helps us improve)

We’ll reply with next steps and the return instructions.